Last updated: August 2026
India-Shine Business Support Services ("India-Shine", "we", "us", "our") operates WATU and related products (the "Services"). This policy explains what personal data we collect, why we collect it, how it's used, and the choices you have. By using the Services, you agree to the collection and use of information as described here.
This policy covers two groups of people: (a) the businesses and individual users who register for and operate a WATU account ("Customers"), and (b) the end-customers a Customer messages through WATU on WhatsApp ("Contacts"). Section 4 explains what we collect about Contacts and why.
Account details you give us at signup — name, email address, password (stored hashed, never in plain text), business name, and phone number. Billing details when you subscribe to a paid plan, handled by our payment processor; we do not store full card numbers. Usage data such as login times, feature usage, and device/browser information, collected automatically to keep the Services secure and working correctly.
When you connect a WhatsApp Business Account to WATU (via Meta's Embedded Signup or manual API credentials), we store the resulting access token (encrypted at rest), and the phone number and account identifiers needed to send and receive messages on your behalf through Meta's WhatsApp Business Platform. We use this solely to operate the messaging features you've configured — sending, receiving, and routing WhatsApp messages, and running the automations, broadcasts, and workflows you set up. We do not use this access for any purpose beyond running your account, and we do not sell it.
WATU stores the WhatsApp messages, phone numbers, names, and any notes/tags your team adds for the people you message (your Contacts) — this is the core data your inbox and CRM run on. This data belongs to you as the Customer; we process it as a service provider on your behalf, not for our own purposes. You are responsible for having a lawful basis (e.g. consent, an existing business relationship) to message your Contacts, per Meta's WhatsApp Business Messaging Policy and applicable law.
To provide, maintain, and secure the Services; to authenticate you and prevent fraud/abuse; to send you service notices (billing, security alerts, product updates you can opt out of); to provide customer support; and to improve reliability and performance. We do not sell personal data, and we do not use your WhatsApp conversation content to train any third-party AI model without your explicit opt-in.
With Meta, as the operator of the WhatsApp Business Platform — every message you send/receive through WATU necessarily passes through Meta's infrastructure, governed by Meta's own Privacy Policy and WhatsApp Business API terms. With infrastructure and payment sub-processors who help us run the Services (hosting, database, email delivery, payment processing) under confidentiality obligations. If required by law, court order, or to protect the rights, safety, or property of India-Shine, our Customers, or the public. We do not share personal data with third parties for their own marketing purposes.
We use essential cookies to keep you signed in and to remember basic preferences (like light/dark theme). We do not use third-party advertising or tracking cookies on the Services.
We retain Customer account data and Contact/message data for as long as your account is active, and for a reasonable period after closure to comply with legal, tax, and dispute-resolution obligations. You can request deletion at any time — see Section 10.
We use encryption in transit (TLS) and at rest for sensitive credentials such as WhatsApp access tokens, role-based access controls, and regular backups. No method of transmission or storage is 100% secure; we work to protect your data but cannot guarantee absolute security.
You can access, correct, export, or request deletion of your personal data by writing to us at the email below. Customers can also delete Contact data directly within the product. We will respond to verified requests within a reasonable time, subject to any exceptions required by law (e.g. records we must keep for tax or fraud-prevention purposes).
The Services are intended for business use by adults (18+). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
We may update this policy as the Services evolve. Material changes will be reflected by updating the "Last updated" date above, and, where appropriate, by direct notice to Customers.
Questions, requests, or complaints about this policy or how your data is handled: info@india-shine.com or +91 98930 49006. We aim to acknowledge all requests within 7 business days.